This is a courtesy translation. The Russian version is the legally binding one: https://gravity-spb.ru/oferta.html

Public Offer Agreement for the Provision of Services

Version dated 21 October 2026. Published at https://gravity-spb.ru/oferta.html.

1. General Provisions

1.1. Sole proprietor (individual entrepreneur) Alexey Viktorovich Sorokin, INN 780222293220, OGRNIP 315784700139654, operating under the trade name “Gravity” (hereinafter the “Contractor”), offers any person (hereinafter the “Customer”) to enter into a contract for the paid provision of services on the terms of this offer (Articles 435 and 437 of the Civil Code of the Russian Federation).

1.2. Acceptance of the offer is the Customer’s payment of an invoice issued by the Contractor or payment via a payment link sent by the Contractor (Clause 3 of Article 438 of the Civil Code of the Russian Federation). From the moment of acceptance, the contract is deemed concluded on the terms of the offer (hereinafter the “Contract”).

1.3. If a separate contract has been signed with the Customer, the terms of that contract apply, and the offer applies to the extent not covered by it.

2. Subject Matter and Scope of Services

2.1. The Contractor provides the Customer with online business promotion services under the selected plan (Appendix — Section 11) or one-off work under a task agreed by the parties: website development, setting up and managing advertising in Yandex Direct, setting up listings in Yandex Maps and 2GIS, posting ads on Avito, building chat and voice bots, AI photo and video, 3D visualization, IT support.

2.2. The plan, its price and the task are recorded in the invoice or on the payment page reached via the link, and in the parties’ correspondence through the contact details provided when placing the order.

2.3. Services are provided remotely and, where necessary, at the office of the Contractor or the Customer in Saint Petersburg.

3. Price and Payment Procedure

3.1. The price of the services is set out in Section 11 and on the website gravity-spb.ru. The Contractor applies the simplified taxation system; VAT not applicable.

3.2. Subscription plans are paid monthly, 100% in advance for the following month. The launch fee is paid once together with the payment for the first month. One-off work is paid 100% in advance, or 50% before the start and 50% after delivery, if so stated in the invoice.

3.3. If a written contract is concluded for a term of 6 months or more, no launch fee is charged for the Start plan.

3.4. The advertising budget (Yandex Direct, Avito, etc.) is not included in the plan price and is paid by the Customer directly to the advertising platforms, without any markup by the Contractor.

3.5. Payment is accepted by bank card, via the Faster Payments System (SBP) and by other methods available on the Ozon Pay payment page (Ozon Bank JSC), as well as by bank transfer to the Contractor’s settlement account against an invoice. The cash receipt is sent to the e-mail address or phone number provided at payment.

4. Procedure for Providing Services

4.1. The Contractor begins providing the services within 3 business days after receipt of payment and of the necessary materials and access from the Customer (description of services, photos, contacts, access to listings, domain and advertising accounts).

4.2. Launch times: a business card website — up to 10 business days; advertising and listings — up to 7 business days from receipt of materials. Deadlines for one-off work are stated in the invoice or task.

4.3. Texts, layouts and advertisements are approved by the Customer before publication. The Customer is expected to respond within 3 business days; the Contractor’s deadlines are extended for the waiting period.

4.4. The Customer is the advertiser. The Contractor places advertising on the Customer’s instructions and labels the advertising through an advertising data operator (Article 18.1 of the Federal Law “On Advertising”); the Customer provides the information required for this.

5. Delivery and Acceptance

5.1. Under subscription plans, at the end of each month the Contractor sends the Customer a report (leads, advertising budget spent, work performed). For legal entities and sole proprietors, an act of work is also provided.

5.2. If the Customer has not raised reasoned objections within 5 business days after the report or the result of one-off work has been sent, the services are deemed provided and accepted.

6. Lead Guarantee (“Growth” and “Turnkey” Plans)

6.1. After the first (trial) month, the parties agree in writing on a monthly target for qualified leads. A qualified lead is a call lasting 30 seconds or longer, a form submission, or a chat or Avito message from a client in the Customer’s area regarding the Customer’s service; spam and duplicates do not count.

6.2. If 50–79% of the target is met, the price of the following month is reduced by 30%; if less than 50% is met, the following month is provided free of charge. If less than 50% of the target is met two months in a row, the Customer may terminate the Contract and receive a refund of the fee for the last paid month.

6.3. The Contractor does not guarantee the Customer’s sales or revenue, as these depend on the Customer’s prices, terms and lead handling. The guarantee does not apply if the Customer suspended or reduced the advertising budget below the agreed level, did not handle leads, or did not provide materials and access.

7. Refunds

7.1. The Customer may withdraw from the Contract at any time by notifying the Contractor by e-mail at info@gravity-spb.ru. The Contractor refunds payment for services not provided, less the expenses actually incurred (Article 782 of the Civil Code of the Russian Federation, Article 32 of the Law “On Protection of Consumer Rights”).

7.2. The subscription fee for the current month is refunded in proportion to the remaining days of the month. The launch fee is not refundable to the extent of work already performed once launch work has begun. Budget transferred to advertising platforms is refunded by the platforms under their own rules.

7.3. Refunds are made within 10 calendar days of receipt of the request, using the same method as the payment. The procedure for card and SBP payments is described on the “Payment and Refunds” page.

8. Rights to Results

8.1. Exclusive rights to the website, texts, images and videos created for the Customer pass to the Customer after full payment for the relevant work, and under subscription plans — after 6 paid months or upon buyout at the price of the plan’s launch fee. Until then, the Customer uses the results under a non-exclusive (simple) license for the term of the Contract.

8.2. The domain, map listings, Avito accounts and advertising accounts registered in the Customer’s name belong to the Customer in all cases. The Contractor may mention the work performed in its portfolio unless the Customer objects.

8.3. The Customer is responsible for the accuracy of information about its goods and services and for holding the rights to the materials provided.

9. Liability and Disputes

9.1. The Contractor’s liability is limited to the amount paid by the Customer for the month (work) in which the breach occurred, unless otherwise provided by law. The Contractor is not liable for blocks and decisions of advertising platforms and services made for reasons beyond the Contractor’s control.

9.2. Claims are submitted in writing; the response time is 10 business days. An unresolved dispute is heard by the court at the Contractor’s location, and with a Customer who is a consumer — by the court determined under the Law “On Protection of Consumer Rights”.

10. Term, Personal Data

10.1. The Contract remains in force until all obligations are fully performed; under subscription plans — until terminated by either party with notice given 10 calendar days before the end of the paid month.

10.2. Correspondence, reports and documents sent by e-mail or via messengers from the parties’ contacts are legally valid. At the Customer’s request, the parties sign a paper contract or sign it with a simple electronic signature.

10.3. Personal data is processed in accordance with the privacy policy.

10.4. The Contractor may amend the offer; amendments do not apply to periods and work already paid for.

11. Plans

12. Contractor’s Details

Sole proprietor Alexey Viktorovich Sorokin (IP Sorokin A. V.)
INN 780222293220, OGRNIP 315784700139654
Country of registration: Russian Federation
Mailing address: 38 Engelsa Ave, Saint Petersburg
Phone: +7 967 555-75-75
E-mail: info@gravity-spb.ru